Effective August 26, 2026
Returns Policy
This policy covers returns and refunds for purchases made through zerofodsystems.com. Hardware, custom work, and subscriptions are treated differently, as described below.
Hardware returns
Standard and Oversized CNC Spatial Matrix units may be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging. To start a return, email dispatch@zerofodsystems.com with your order details; we will issue return instructions. Return shipping for change-of-mind returns is the customer's responsibility.
Custom and concierge work
Concierge Mapping engagements and other custom-scoped work are performed to your specification and are non-refundable once work has begun, except where the deliverable fails to meet the agreed specification. If a custom deliverable does not conform, contact us and we will correct it or agree on a remedy.
Defective or incorrect items
If hardware arrives defective or differs from what you ordered, contact dispatch@zerofodsystems.com within 30 days of delivery. We will arrange a replacement or a full refund, including outbound shipping, at no cost to you.
Refunds
Approved refunds are issued to the original payment method through our payment processor, Stripe. Please allow up to 10 business days after we process the refund for it to appear, depending on your bank or card issuer.
Subscriptions
Seat subscriptions (Tactical Compliance, Fleet Command) may be cancelled at any time. Cancellation stops future billing and takes effect at the end of the current billing period; no partial-period refunds are issued. If you believe a subscription charge is in error, contact dispatch@zerofodsystems.com and we will review it.
Contact
Questions about returns: dispatch@zerofodsystems.com or 1-844-ZERO-FOD.